Once you've found the right home, you generally want to wrap things up and move in as soon as possible. But remember, this is a big purchase--and a significant investment. As a result, there are a lot of details that need to be considered, reviewed and managed to ensure that everything moves forward smoothly and on schedule.

To give you an overview of what's ahead, we've outlined all of the major steps involved in our FrontierLiving sales process. As you'll discover, our professional will walk you through each step, from the moment you find your ideal home--to the day you take ownership. As always, feel free to ask our New Home Counselors about any aspect of our sales process--at any point in your journey.

The FrontierLiving Sales Process
Preparing the Paperwork: Once you've selected your new FrontierLiving home, your New Home Counselor will work with you to complete all of the following steps--and paperwork:

1. You will need to complete a customer registration form
2. This information will be input into our computer records
3. The purchase contract will be printed and provided to you for careful review. (Your New Home Counselor will walk you through every aspect of the contract to make sure you understand and agree with
   the terms outlined.)
4. Your New Home Counselor will coordinate and/or confirm your financial pre-qualification with your lender.

Once all of these steps are complete, you will be introduced to one of our Customer Service Representatives, who will help guide you through the remainder of the Sales Process. Your New Home Counselor will continue to be available to lend support and assistance throughout the remainder of your journey.

Document Distribution: Your Customer Service Representative will now begin the process of coordinating and managing the information and documentation necessary to complete your purchase. He or she will complete each of the following steps on your behalf:

1. Review and distribute the purchase contract and any necessary amendments to your lender, the title company, accounting and all participating realtors. The original will be kept on file at our offices.
2. Process your earnest money and deposit with the title company.

Color Selections and Upgrades: Once all purchase contingencies have been met, your Customer Service Representative will work with you to complete the following steps to prepare your new home:

1. Approximately 90 - 120 days prior to your closing, you will make your color selections for your new home. You will also need to complete all upgrade requests at this time.
2. Your selections will be communicated and coordinated by your Customer Service Representative with the construction team to ensure that your home is ready for move-in--when you are.
3. All selections and upgrades will be monitored throughout the construction process to ensure the accuracy of each.

Inspections and Walk-Throughs: Your Customer Service Representative will coordinate the following steps prior to your closing to ensure your new home measures up to your expectations and standards in every respect.

1.  A New Home Orientation will be scheduled approximately one week prior to closing. This introduction to your new home and its many features is conducted by a My Home Solution representative. (My Home Solution is a third-party warranty management company with significant experience in the field of customer service and new home warranty.) The New Home Orientation involves a traditional walk-through as well as an introduction to these key aspects of your new home:

• A demonstration of your new home
• Overview of key maintenance points
• Overview of the Homebuilder’s Limited Warranty Coverage
• Overview of My Home Solution’s services and procedures
• Approximately one week after the New Home Orientation, your closing will take place.

2. Approximately one week after the New Home Orientation, your closing will take place.

Closing--and Beyond: Following your final walk-through, your Customer Service Representative will attend your actual closing to help you walk through the process and understand all aspects of the final purchase contract and home loan agreement. Once your closing is complete, your Customer Service Representative will review and make sure you understand each of the following steps involving your home warranty coverage and claim submission processes. As always, your Customer Service Representative and your New Home Counselor will be available to answer any follow-up questions you may have and to help smooth your transition to life in your new home.

1. Approximately 60 days after your closing, you may need to submit a warranty claim. To do so, you need only complete the form provided in your My Home Manual, which will be provided to you during your New Home Orientation, and submit it to a My Home Solution representative for a claim evaluation.
2. Approximately 11 months after the initiation of your Homebuilder's Warranty, you will need to evaluate your home to determine if you need to submit a final warranty claim submission. If needed, then you will simply complete the form provided in your My Home Manual and submit it for a claim evaluation.  In addition to the above steps, you may wish to initiate a non-emergency warranty service request between the standard 60-day and 11-month report. To do so, you need only submit a Claim Evaluation Form, which is also provided in your My Home Manual. While emergency warranty situations are rare, when they occur, prompt response is essential. My Home Solution provides an emergency phone line for owners that you can call 24/7.